Just a quick note to thank everyone at CJL for all your help with the purchase of the caravan. You made it a very easy process guiding us through every step and always going at the pace we needed to. Particular thanks to Lewis who was absolutely brilliant helping us set up for the overnight stay and answering our million and one questions. Lots of laughs as well. A great introduction to caravan life! (Coachman VIP 565 2023 )
Mr & Mrs Mcgill
We had been looking for a Compass Corona 462 - 2 berth caravan for some time and found a 2016 model at Chris Jones Caravans earlier this year.
My wife initially rang and spoke to Lewis who was extremely helpful. We paid a visit and received a warm welcome from Chris who showed us around the caravan and then gave us all the time we needed to inspect it by ourselves.
As it seemed to be in practically brand new and unmarked condition we went ahead with the purchase and arranged to return after the pre delivery inspection and full service had been completed. It is worth noting that not all dealers carry out a service before sale. Chris encouraged us when we collected the caravan to spend a night in it, on the caravan site adjoining his premises at his expense so as to enable us to become acquainted with it as well as ensuring that we understood how to operate all the different systems within it.
When we arrived to collect it the caravan was on the adjoining site, fully set up with heating and sound on and all systems operating such that it felt very welcoming. We were assisted by Lewis, who over the remainder of that day and Ben on the next before we left between them devoted considerable time to resolve a number of queries which we had. The caravan was also equipped with a satellite TV dish and control box installed by a previous owner, none of which we were at all familiar with. Ben went to the trouble to find the manufacturers manual and print it off for our use. Before we left we were encouraged to contact them straight away if we had any questions or problems.
Whilst we have yet to have our first holiday with it we are confident that it will perform well and that we have a willing and competent company to call upon should we require it.
Denis and Sue Matthews
We’ve just bought an Elddis Affinity 2018 from Chris. Every step of the way is a pleasure. Chris is a lovely, warm man and a real caravan expert. All he wants is for you to be happy and feel secure in your purchase. The advice and extras have been brilliant and the after purchase care second to none- especially when we ripped a hole in it on a metal gate 30 minutes after taking possession and I was crying down the phone! Nothing’s too much trouble- he reassured me and arranged for a specialist to do the repair. And the caravan is immaculate. Literally like new. I can’t find any sign anyone else has owned it, but it was £12k cheaper than a near identical 2020 model at the Caravan Show this year. Massively recommend.
Juliet Oosthuysen
Where to start...What a lovely professional couple who were very knowledgeable and helpful. Bought our caravan over the internet due to the lockdown and Chris sent us both internal & external videos which really helped in our decision. Both himself and his lovely wife greeted us when we arrived and put us at ease straight away. Our van has been set up for our night stay which was lush. Nothing is a problem for them and was on hand for anything. Wonderful experience throughout
Well recommended both of them.
Helen James-Camfield
If you want to experience even better than 5 star customer service then look no further than this family business. We really cannot recall any other major purchase being so pleasurable and reassuring. Lewis dealt with us from start to finish and at every stage we only felt happier with our decision to buy from Chris Jones Leisure.
We want to say a special thanks also to Carl who was superb with handover right up until we pulled away 24 hours later, and to Tony who sorted us with a good awning, helping us set it up to view and choose. The free 1 night stay on handover is great as the caravan is set up for you and anything you are not sure about or less than 100% happy with seems to be corrected immediately!
We love their business model which seems to be just perfect.
Deighton Ridge
This business is unbelievable. From start to finish the team are professional and treat you like friends not just customers. There are no salesmen in shirts and ties, just a team doing clearly what they love doing. We would like to thank Chris and Lewis for our caravan but recognise there is a team behind them too. Our van on collection was spotless both inside and out. Would we buy from there again,, you bet we will. Wouldn't go anywhere else now.
Thank you all.
Robert Robinson
Can we just say how thankful we are to you and your team for a first class service and experience on purchasing our new Coachman caravan.
As you know we were unsure on the layout but following your advice we are now going to thoroughly enjoy it.
It was a pleasure to stay at your convenience overnight and to be shown all the workings of the van.
Thanks again to you and the team for a very pleasant experience
Mary and Chris Davis
I would 100% recommend Chris Jones leisure , they have all made my daunting first ever caravan experience run smoothly they shared their vast knowledge and tips and were exceptionally patient. They went above and beyond and I would definitely return to them to buy again .... Many many thanks Chris and the team
Amanda and Dave Trotter
We have just got home after staying last night with the challenger 590. I need to tell you what an AMAZING experience we have had from the minute we walked in to the minute we left. Kieran is an absolute legend and Tony today has been fantastic. We 1st came 3 months ago and the guy we saw then was extremely helpful. We returned 3 months later as a serious buyer but not. We found our dream van and the rest is history.
We love your whole service experience and nothing has been too much trouble.
Every time we have been you have all been really busy, but have always been made to feel like your only customers, drinks on tap and no pressure!!
We will only ever come back to you guys now for future purchases and will tell everybody we know, how good you are.
If there is anything we can do to promote/ share our experience then let us know as we would love to share it.
Good luck with future sales and don’t change anything. 😘👍👏.
Marc and Louise Sims
Just a quick line to say thank you for an excellent experience in the way
the part exchange of our old caravan for the new one went. Ben is a godsend
to you in the way he deals with every whim and fancy of the customer.I have
been caravanning a good few years and we have had a few caravans but this
was the easiest changeover. Many thanks to you and all your staff and I will
recommend to all I see.
Martyn and Jean Coles
We are newbies and nervous about our new Caravan Life until our first call to ChrisJonesLeisureltd. I had spoken to several companies, retailers and outlets across the UK and each time I came away feeling anxious and swamped in details in relation to all aspects of purchasing and owning a Caravan, Until I picked up the phone and called Chris Jones Leisure. A family run company and I do mean family run! What was incredible was my first call was answered by Mr Chris Jones where I felt very much at ease, I was then transferred to Mr Lewis Jones (Son) and he was absolutely incredible, understanding, supportive and friendly in every way possible. Inevitably we placed a deposit and called to collect our new purchase where upon we were met with friendly family faces and of course the family dog! To our surprise the team had already set up our Van on their own camping facility allowing us the ability to stay overnight and test all functions of the Van which was incredible. Yes, We had 100+ Questions which were answered with a smile, Chris Jones' entire support team was at hand in any queries, questions and newbie challenges that we faced (Sorry Lewis).
Result is that we are now the proud owners of a Beautifully Cared for Van but more importantly is that our experience with #ChrisJonesLeisureltd was absolutely flawless, nothing but support, understanding, friendliness and kindness which meant everything and made our purchase very special and an incredible experience.
If you are even just thinking of Purchasing please give this family a call and believe me you will not be disappointed, Service with a smile with a friendly family feeling, and flawless support and service.
Thank you so very much to the Jones family for everything and for making our adventure special! Lewis, thank you for everything and I wish you guys all the very best.
Damien & Emer Phelan
We would like to thank you for all the help and advice you gave us during the purchase of our first caravan. The service we received by you and your staff was first class, nothing was too much trouble for you. The facility of staying overnight in the caravan was a bonus, enabling us to iron out any problems that may arise of which there was only a couple of small ones. The caravan we had chosen, a Sterling Eccles 565, we found to be extremely comfortable and in very good condition.
We are looking forward to our first holiday in it in a couple of weeks time and we will take with us, with confidence, all the training and advice you gave us, with special thanks to Lewis. We would have no hesitation in recommending your Company to anyone looking to buy a very good used caravan at a very competitive price.
Lynn and Tony Bass
To Chris and the team, we cant thank you enough for all your help that you have given us in the tragic event of us loosing our old van and obtaining a new one, much appreciated
Rob and Veronica Lucas
Chris and his team have been extremely helpful with advice & assistance from the word go.
As first time buyers we were naturally apprehensive about what to buy for our limited entry-level budget. We were guided in the right direction & nothing was too much trouble. The caravan is in excellent condition & the ability to spend our first night on-site in the field next to Chris's premises proved invaluable in helping us iron out the handful of minor queries which we encountered. After-sales has been exemplary with "over the phone advice" & a quick return visit for a minor technical fault being handled with a friendly & totally professional attitude. We unreservedly recommend Chris Jones Leisure to anyone who asks about our caravan & we will use him again as & when we eventually outgrow this caravan. Warmest regards & Happy New Year!
Adrian Carloss & Lin Caseley.
We would like to congratulate you on your fantastic operation. From the first viewing of our caravan at the Stratford on Avon show from ordering, right through to the handover your service was outstanding. Having purchased from various dealers over many years they could certainly learn a lot from you and your staff.
Nothing was too much trouble and you even gave us a training session on how to correctly connect a caravan to a car. We had a pleasant stay on your site and felt properly looked after. We would buy our next caravan from you without hesitation and would recommend you to anyone considering a purchase of a caravan.
Well done Chris and all your staff and long may you continue setting the bench mark for the industry.
Mark and Maureen Stafford